Refund policy

Please read this before you buy. Phantom DTF produces many items to order from files you upload. That is why custom film is treated differently from unopened supplies.

Custom transfers and gang sheets

Because transfers are printed specifically for your artwork:

• We generally cannot accept returns of correctly printed custom transfers or gang sheets for change of mind, unused film, or a design you later decide not to press.
• If we made a production error (wrong size we confirmed, defective print, missing items we sold), contact us promptly. Typical remedies are a reprint or another resolution we agree with you - we do not treat every custom order as final if we got it wrong.

Ready-to-press and supplies

Unopened supplies and eligible non-custom goods may be reviewed for return within a reasonable window if unused and in original condition. Opened ink, film, or powder may be non-returnable for safety and quality reasons. Ready-to-press designs that were not custom-printed for you are reviewed the same way: unused, resalable condition.

How to request a remedy

1. Use the order issue report, call +1 (281) 967-1888, or contact us.
2. Include the Shopify order number, what you received vs. what you expected, and clear photos.
3. Do not discard the product until we advise you - we may need photos of the film, bag, or carton.

Shipping damage

Photograph the package and product as soon as you notice damage and contact us quickly so we can work with the carrier when appropriate. See also the shipping policy.

Artwork errors

Issues caused by low-resolution files, incorrect color mode, missing bleed, customer-approved proofs, or files that do not match what you intended are not typically covered as production defects. If you are unsure about a file before we print, ask - we would rather delay a same-day slot than print a bad sheet.

Refund timing

When a refund is approved, it goes back to the original payment method. Your bank or card issuer controls when it appears on your statement.