Order Issue Report

If something is wrong with an order, tell us as soon as you can. Most issues are resolved faster when we have your order number, photos, and a short description of what you expected vs. what you received.

Before you contact us

1. Check your order confirmation email and tracking link

2. Confirm the shipping address and product options

3. Note whether artwork was approved / uploaded correctly

How to report an issue

Email or call us with:

• Shopify order number
• Your name and email used at checkout
• What is wrong (damage, missing item, wrong size, print quality, shipping delay)
• Clear photos or video when relevant

Phone: +1 281-967-1888

Contact form: Contact Information

What happens next

Our team reviews the report, may request extra photos, and shares a resolution path (reprint, partial refund, replacement, or shipping follow-up) based on our Refund & Return Policy.

Custom printed transfers are made to order. Outcomes depend on the issue type and whether the problem was production, carrier, or artwork related.